Shipments and returns
| SHIPPING & HANDLING
We ship all packages via UPS, DPD and PTS services. Dash Trim Kits and Door Pillars production may take up to 4 BUSINESS days (excluding day of purchase).
Due to technology requirements production time for kits in 3D3M materials could be up to 7 BUSINESS days.
Deflectors production may take up to 14 BUSINESS days. All other items usually ships within 4-7 BUSINESS days.
Ground shipping time takes up to 6 BUSINESS days across EU,
Shipping to P.O. Box or APO addresses may take longer than 10 BUSINESS days!
For your convenient and fast shipping please do not use P.O. Box or APO address as your shipping address if possible.
International shipping may take longer than 10 BUSINESS days depend of destination country.
We are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays.
Note that transit times may vary, particularly during peak period.
| RETURN & EXCHANGE
If you don't like the product you bought you may return it for Refund.
All products must be in perfect condition, in the original packaging and 3M adhesive tape has not been removed.
Custom-made products are not refundable. Please e-mail us at [email protected] to receive Return Authorization Number,
Return Shipping address and Instructions. Return Authorization Number must be visible on the packaging box and customer must provide
tracking number for returned items as soon as package is handed to the carrier. Shipping fee is not refundable!
Buyers are required to pay for return shipping. Custom-made Dashboard kits or kits with custom-made pieces are not refundable.
Any item returned without Return Authorization Number will require additional investigation and actions to locate and process it.
Therefore, investigation charge in amount of 15% of item's price will be added to standard Restocking Fee.
| RETURN ADDRESS
Balog nad Ipľom
991 11 Slovakia
Dash Trim Kits could be returned within 30 days after you received the product and are subject to 20% restocking fee.
Returned items should be received in our office NOT later than 45 days after day of purchase. Absolutely no returns will be accepted after this time.
Exchange of Dash Trim Kits for a different model or for same product in different material
could be made in 30 days after day of purchase and is subject to 30% restocking fee, unless there was our processing error.
Returned kit must be in perfect condition, in the original packaging and 3M adhesive tape has not been removed.
Buyers are required to pay for return shipping. NO returns, refunds or exchanges for exchanged products, unless there was our processing error or product was damaged.
All other items can be exchanged (replaced) with the same unit within 30 days, if damage or factory defect has been spotted upon receipt.
Standard Return procedure applies for all types of exchange, please contact us for Return Authorization Number and instructions.
Cancellation - Orders cancelled on day of purchase will be 100% refunded.
Orders cancelled after day of purchase will be charged 20%-30% (depend of item) restocking fee.
If the order has already shipped, you will need to go through the return process outlined above.
| DAMAGED PRODUCTS
If product has been damaged or mishandled during shipment by COURIER, you must contact your local office and file claim for damage.
Damage occurring in transit is the sole responsibility of the delivering carrier. All claims must be made directly to the carrier by the customer.
Claims must be made at the time package is received or carrier may not honor your claim.
After we receive authorization from COURIER the new products will be shipped to you again.
Please do not return damaged product to us. Contact us for replacement or for return/exchange authorization number and instructions if a return needs to be made