Service client

Contact the seller first

The seller is normally best placed to answer questions about dispatch, fitting, compatibility, missing parts, faults and returns. Use the contact route shown with the order so the conversation remains linked to the transaction.

• Quote the order reference and the affected item.
• Describe the issue, what happened and when it was noticed.
• Attach clear photographs where they help explain damage, fitment or a safety concern.
• Allow a reasonable response time unless the issue is urgent.

Marketplace escalation

If a seller has not resolved an eligible marketplace issue, ask FitYourself to review the order record and communication history. The platform can help clarify the process, request information and support a fair resolution; it does not replace a court, regulator or statutory consumer remedy.

• Delivery or tracking problems
• A damaged, missing or materially different item
• An agreed return or refund that has stalled
• A seller who is not responding through the stated contact route

Product safety concerns

Stop installation or use if a product appears unsafe. Isolate electrical, gas, heating or structural equipment only if it is safe to do so and seek a suitably qualified professional. Keep the product, packaging, batch or serial details and photographs.

• Report immediate danger to the appropriate emergency service or market-surveillance authority.
• Tell the seller and FitYourself so that affected listings or orders can be investigated.
• Follow verified recall, repair or disposal instructions; do not improvise a repair on safety-critical equipment.

Converter directory and business claims

Unclaimed directory entries show a limited public summary. A business may claim its record, provide evidence and request verification. Approval is a platform status, not a guarantee of workmanship, regulatory permission or fitness for a particular project. Buyers should still check qualifications, insurance, written scope, price and warranty terms.

Account, privacy and security

Use the account route for access, profile and privacy requests. FitYourself staff will never ask for a full card number, online-banking password or one-time authentication code. Suspicious messages, account takeover attempts or unlawful content should be reported without using the message links.

What to include in a support request

• Your account email and order reference
• Seller or converter name
• A concise chronology and the outcome requested
• Relevant photographs, messages and carrier tracking
• Any deadline, recall notice or safety risk