Contact

Orders, delivery, returns and refunds

Open the order record and contact the seller shown there. If the matter remains unresolved, use Customer Service with the order reference, chronology and requested outcome.

Converter profile claims

Select Claim this business on the directory entry, sign in and follow the evidence route. Do not send ownership or identity evidence through a public forum post.

Seller and commercial enquiries

Use For Vendors for marketplace access, profile approval, fees, catalogue participation and payout onboarding. Commercial approval is separate from a public directory claim.

Product safety and recalls

Stop use where necessary and report the seller, product, order, batch or serial information, photographs and the nature of the risk. Urgent danger belongs with the competent emergency or market-surveillance authority as well as the platform.

Privacy requests

Use the account route to request access, correction, deletion, restriction, portability or objection. State the account email and request type; avoid sending additional identity documents unless requested through a secure verification step.

Illegal content, intellectual property and security

Identify the exact URL or listing, explain the concern and provide authority to act where relevant. Security researchers should avoid accessing unnecessary personal data, disrupting the service or publishing an exploitable issue before a reasonable remediation period.

Formal notices

A formal notice should identify the sender, affected account or transaction, legal basis, requested action and a reliable reply route. The platform may request proof of authority or identity before acting.